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Club at Stone Oak - 2 Reviews - 21739 Hardy Oak Boulevard, San Antonio, TX - Other Reviews - Phone (888) 888-8888

Club at Stone Oak

21739 Hardy Oak Boulevard
San Antonio, TX 78258
(888) 888-8888
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MANAGEMENT SUCKS....the a/c in my apartment has gone out 6 times within the last year i was told it needed a new coil for it to functin properly. i brought it up to Kristy a, horr...


MANAGEMENT SUCKS....the a/c in my apartment has gone out 6 times within the last year i was told it needed a new coil for it to functin properly. i brought it up to Kristy a, horrible excuse for a manager, that this was needed she told me that they were hesitant to order the piece because its so expensive...i told her so was my rent but its still expected on time so the piece needed to be ordered asap, being that my apartment is on the 3rd floor! IT NEVER HAPPENED..i followed up several times only to be told it was on back order followed by excuse after a/c went out again so i called to speak with Kristy to ask why this is happening and why the problem still had not been fixed, all the dumb idiot could say was "she honestly forgot" she then continued to interrupt me...i finally asked for her boss' name and number and i have never gotten a call back regarding my complaint to him...not to mention they take DAYS to complete a work order the pool looks like crap and the gates NEVER work....i am so upset with this apartment and want it known it's not worth the time or money to live in this place to deal with a person like Kristy who doesnt care about her job or the people she is supposed to be there to help with problems such as these.... more

Worst Managagement. EVER. 5/2/2011

DO NOT LIVE HERE. The apartments are nice. The management SUCKS. I was lied to by them on multiple accounts, starting on my move-in day! I was told the locks were changed from the previous owner, and yet he opened my locked door and walked in as I was unpacking! Following this, there were complications changing the lock. It took three key changes until I had a functional, smooth lock! What a headache. Then, when our mailbox lock malfunctioned, we experienced a similar problem. I was told I could either retrieve my mail at the office (only open during business hours) or else I could retrieve it from the post office. Competently changing a lock is not something apartment complexes generally have trouble with. The staff is awful. They will act accommodating when you come to look at the apartments, but make no mistake about it: once you sign, they don’t want to deal with you. Jaime, a stocky Hispanic man, is incompetent. He cannot change a battery in a remote (which you will need done multiple times while you live there) and he is LAZY. We had a package sitting in the office for two weeks, after having gone in multiple times and asking about it. It was sitting there the whole time; Jaime did not bother to check all the packages. The property manager, Kristy, is the WORST. When the complex falls down on their duties (and they will), she will try to buy you off. She offered me a free fan (which they usually charge $50 to install) when I confronted her about the locks. Then, when she refused to attend to another issue I raised, she offered me a discounted parking space. None of this is a substitution for living in a competent, well-run apartment complex. My advice: While the staff will charm you into signing a lease, RESIST. There are plenty of nice places in the area and the bar (as set by Club at Stone Oak) is easy to beat. more
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Additional information

  • Neighborhoods:

    Stone Oak, Northeast San Antonio