I had a long trip coming up when my bike started acting up. I called the local dealer, but they were three days out from even beginning to look at it. So I called Clor Cycle. They would get it in right away, but unfortunately it was pouring cats and horses that day! However - knowing time was precious, Ron offered to come pick it up for me and trailer it in! He had if fixed over the weekend giving me time to get it back and packed up for my mid-week departure. AND, he did a pre-ride inspection free of charge to make sure it was safe for the long haul (checked oil, tire pressure, lights, plugs, etc.). Thanks Clor - I believe you truly care about your customers!!