I bought a new house and was moving to Chesterfield and received an advertisement in the mail from The Cleaning Authority serving my area. It was a simple offer for 50% off the first service. I called, made an appointment, and had the owner (David) come out and prepare a written estimate for the work to be done. He prepared the quote with both the one time charge ($275 before coupon, which seemed high) and an ongoing charge if I decide to sign up and have them come on a routine basis. I was interested in possibly signing up for ongoing cleaning, but before I entered into a long term contract with a hefty termination penalty ($150), I wanted to see what kind of job they would do and the professionalism and trustworthiness of their staff. So I had everything lined up, they would arrive on Friday and clean the house before the carpet gets installed as to prevent the dust that was in the house during some of the remodeling to settle back into the new carpet, new carpet to be installed on Saturday, and the movers to arrive shortly thereafter. I called and scheduled the appointment, but then ran into problems with Angie in their office. She stated that the owner misquoted me ($275 was a misquote!!!) and they could not do it for the price quoted with the coupon. Besides the fact that a subordinate spoke so lowly of her boss (which was very unprofessional, but a separate story altogether and little did she know that I called from my work phone where due to state and national security regulations every phone call is recorded and I could easily play it back for her boss, the owner!), the overall practice of not honoring a coupon because the customer will not blindly agree to a long term contract is rediculous and an extremely poor business practice. After putting up with this and ultimately going with a much cheaper cleaning service that I found on Craigslist, I would highly recommend steering clear of David and The Cleaning Authority unless you enjoy lies and high prices.
Pros: He did show up on time for the estimate
Cons: Lies, Lies, Lies. After seeing reports on AngiesList and other websites, I should have never even called them
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