City World Ford

I agree with the other commentators. They practice bait-and-switch, and were deceptive when challenged (They couldn't get their stories straight) They confirmed multiple times that the vehicle was ready on the lot. When the buyer I was helping (he has limited English) arrived, they switched salesman, showed him a car that was a year older and had 46,000 more miles FOR THE SAME PRICE. And they were pressing the buyer for a deposit, despite knowing the vehicle had been switched. Of course, when challenged they tried to make up stories. Antwana fold me that the buyer had been told immediately when he got there that the car was ""out to have a broken mirror fixed"" and that the buyer requested to see different models. 100% untrue. The salesman had a different stoty, and said he was ""confused"" because the cars were ""so similar. Then he said the car was out being detailed. Then the supervisor - -Zuedi, tried to go on the offense, screaming and yelling. Her story was even more incoherent. Stay clear. One last thing - -an another call to a more senior manager was met with more civility and rationality. Paul I believe. I don't include him.\r \r more

This dealership is the worst. They are thieves. I leased a car with them and I know I was robbed. Do not use them they change the price and trap you. I'm sorry I did not read the reviews before I went there. DO NOT USE THEM more

I purchased my vehicle from City World Ford and I must say that I was very pleased with their service. Not only did they make us feel comfortable, they did everything in their power to satisfy us with the vehicle we wanted, with all the equipment that my husband and I preferred. It kills me to read all these negative comments up here bc this place is really a great place. All the ppl who are writing negative comments are just plain old negative. If anyone reading this is thinking about buying a car give them a shot and be your own judge. Everybody experience is different. And i'm sure you will be satisfy. Good credit, Bad Credit, Okay Credit, Drive away with the vehicle of ur choice. This place is awesome more

BAIT AND SWITCH! I called at 10:15 am and spoke w the saleswoman. She said the car advertized on the web was available. I got to the dealer before 11 am and spoke with the same saleswoman. She passed me off to a big, black male who said he had to check where the car was located. Then he walked me across the street to a car lot. When we got there he said that the car I wanted was sold, but he could show me some other cars. In short, they lied to me about the car that they advertized on the web. more

I personally think City World Ford is great in all aspects, their prices were great their inventory was on point and the customer service was hands down marvelous. I have no complaints as far as when it comes to their services. I agree with Malasia I would recommend them to anyone that is looking to purchase a car because they really go all out for the customers I have the worst credit ever and they got me approved and my rates and payments were great as well. I say go for it when it comes to purchasing a car from them. more

I have been a customer of City World Ford for the past 3 years and I have had the greatest experience ever I have purchased two cars already and have had no problems and if something was to go wrong they fixed it very fast and I always got answered, I have also recommended friends and family their and they call me thanking me for referring them to City World Ford so I don't know why is there so many bad reviews they are a godsent dealership I didn't get ripped off like I have in the past with other dealerships. And their prices are magnificent. more

I just purchased a vehicle there 4 days ago and it was the best experience ever. The employees are nice and friendly as well as management. They took there time with me. This is the first vehicle I purchase. I brought a used vehicle and it runs excellent. The Salesman answered all the questions I asked and they were all very patient with me. I would recommend City world ford to all my friends and family they are amazing. more

I can't understand all the negative feedback. I purchased a 2008 explorer and it was one of the best experiences ever. I was treated with honesty and respect. I understand that the management has changed and they are definitely worth visiting. more

This is the wost place ever to purchase a vehicle. City World Ford in the Bronx is horrible. The people are rude and they basically robbed me. I traded in a vehicle which was practically new and only wanted a new vehicle because I needed more car space as I recently had a baby. The financing on my vehicle fell through b.c the finance manager (Freddie) doesn't know what he's doing apparently... I had the car for almost three months then I call them because I didn't receive a bank statement yet they tell me theyre working on it. Additionally, the car that I got from them was terrible.. It had electrical shortages and they wouldnt repair it.. so I really wanted my trade in back. They call me finally and tell me I have to return my vehicle and they wont give me back my car because they already sold it. So then I am left without a car. They come onto private property and basically steal the car from me as they towed it away back to their lot and when I call them they refuse to give me my personal belongings that are in the car (my 8 month old daughters car seat and stroller) plus they tell me they wont give me my plates back which I need to turn into the dmv since I wont be driving the car. I am so disgusted with these people. Please DO NOT buy anything from them. They will rob you! more

I went there with my fiance to finance a new vehicle. so the car, discuss price for over 2 hours. finally come to an agreement. get to the finance office, and price of the car is practically double. please people read the number carefully. in process off of taking them to court. if you have been a victim of there dirty tactics, please e-mail me at shadow_10462@live dot com we can band together and hit them where it hurts, Pros: none, at all more

DIRTY BUSINESS too DIRTY BUSINESS I had to drive 2 hours. I had to spent 200$ (gas and truck fees). Melany had confirmed price by phone three times . Then I came on a lot. Dave - manager gave my price ""phone price"" + 70%. I was too DIRTY BUSINESS. I will send my complain to right places. See you. Pros: no Cons: no more