A co-worker of mine uses this place for the daycare. She has one of the employees as a friend of her's on Facebook and had nothing but great things to say about the prices, facility, staff members, ect. I recently adopted my ex boyfriend's lab mix and called yesterday to get some prices. I should have just emailed the girl my co-worker knows because the girl that answered the phone, Gwyneth, gave me the go around for probably 20 minutes. My friend told me the place was always packed on Monday's so I thought waiting to call mid-day on a Tuesday was a pretty good to call. The girl answered and sounded miserable. The more questions I asked, the more she kept stuttering. What should have been a pretty basic 5-6 minute conversation lasted me I kid you not 20 minutes. I tried not to let this be the defining factor but when I asked if I could take a tour I was told no. No reason, just a flat out no. I hung up and told my co-worker who in turn sent an email to the girl she knows. 5 minutes later the girl emails us back, apologizes and says that if I want to come by around lunch on Thursday or Saturday she'd walk us through the place herself. I'm not normally one to get on these forums and complain, but how did I get all my questions answered in 5 minutes via email but the person on the phone had to take 20 minutes? I've heard from other friends and neighbors in the area that the place has a great business plan, but it's either something with the doctors or staff members. Dogs come back filthy, the prices are unreasonable, and the staff seems incompetent. The only reason why my neighbor took his dog there despite being the on the losing end of several dog fights ( they tell you it's closely ""supervised"" Michael Vick might as well be on the payroll) was because the same girl my co-worker knows pulled some strings and got him some free services, but also the dog seems to genuinely like this person. I'm still not sold about taking my pet, but hopefully this girl is all that I'm told. Would you rather pay for the business or the customer service?
Pros: My friends enjoy the service
Cons: EVERYTHING
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