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Citibank - 2 Reviews - 411 Grand St, New York, NY - Prepaid Cards, ATM, Bank, Check, Debit Reviews - Phone (212) 387-7320


411 Grand St
New York, NY 10002
(212) 387-7320
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Had a dreadful experience here. My mother used to always volunteer to put in a check of mine if she was running to the bank anyways, never had a problem. One day my mom informs me...

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Evil or Stupid. Is there really any difference 6/4/2006

Do not ever use this Citibank branch if you can possibly help it. On teh weekends the cash machines always run out of money, but the worst problem is the employees. Once, I despoited two checks, both for the same amount -- one from a freelance job and one a gift from my mother for my birthday. Citibank lost one of the checks, and removed the amount from my bank account. When I went to them with xeroxes of the cancelled checks from both my mother and my employer asking for the funds to bereinstated, they accused me of trying to committ a crime and suggested, repeatedly, that if it weren't that, my mother had bounced my birthday check. Eventually, I was in tears, and which point I was belittled and told I would not be helped if I acted like a child. After over a week of this drama, they realized their mistake, reinstated the money, refunded me all fees related to the drama, and gave me free services on the account for years. The treatment I received was absolutely disgusting. Do not ever set foot in this branch if you can help it. more
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Additional information

  • Neighborhoods:

    Lower East Side, Downtown