We didn?t go to Chuck E. Cheese for Angelynn?s birthday because of the gourmet pizza. We didn?t go because of the great prizes you could win. We didn?t go because of the executive chef?s new amazing salad. We went because Angelynn for MONTHS has been telling us she wanted to go to Chuckycheez for her 3rd birthday.
It all started after some free tokens because of signing up on their email list subscription. After that short, ?free? visit, there was a friend?s birthday party there. Once again a free trip, but none the less, it made a major impact on one little two year old girl. From that time until her birthday, it was ?Daddy, I wanna go to chuckycheez!?
The count down began. For weeks, driving to whatever destination, we were sure to pass a CEC, and sure enough, little Angelynn from her perch in the rear car seat would burst out with ?DADDY! CHUCKYCHEEEEEEZ.? I would remind her that we could go there on her birthday which was coming up soon. Apparently, not soon enough, though. Finally, the day arrived and the excitement and anticipation was palatable in Angel?s actions as we prepared for the day.
I was in semi-dread for what was facing me. I just knew that with dozens of kids and adults for our party, plus all of the other scheduled party, it would be a madhouse to keep track of drinks, pizzas, prizes and cake. But wait? To my complete amazement, Chuck E. Cheese has this birthday party thing down. Our server was Christan. She directed us to our seating, arranged for all of the pre-paid tokens to be ready, and introduced me to the manager on duty, who assured me everything was set and would be taken care of. I was told when things would happen, and when Chuck E. Cheese would make his appearance. I was beginning to feel a little better. I mentioned my wife was MsCoupon, and that we had several. Christan made sure to note that and took the correct discounts from the bill. I?m going to assume a shift change occurred, because later, Christan introduced me to a different manager, who assured me again, that everything would be taken care of.
Do you want to know what great customer service and effective marketing does for a business and its customers? Well, for this customer, it made the pizza taste gourmet, the prizes were totally awesome, and the executive chef?s salad buffet rivaled those in the ?froo-froo? part of town. And the absolutely best part of the whole experience? We didn?t have to clean up the house! Chuck E. Cheese, you have my deepest gratitude and firm admiration. Kudos to you!