Noticed recent water damage on first floor below upstairs bathroom. Chicagoland Plumbing Service was able to come out the day after I called. Brain was very nice. Fixed what he thought to be the problem (wax ring that contects toilet to plumbing) but was not able to give the warrenty because our toilet fills with hot water (which may be melting the wax). Why didn't he use a neoprene ring and warrenty the work (I didn't know there was an alternative until I did some research on my own after he left). Also, did not do a break down of charges. Very expensive- part could have been no more than $15, he was at the house for 45 minutes- total $177!
RESPONSE FROM Chicagoland Plumbing Services, Inc.:
Thank you for taking the time to review us on Customer Lobby. We are disappointed that you were not completely satisfied. We have attempted to reach you by phone to replace the wax ring to a Neoprene ring. We will gladly do this free of charge. Unfortunately, we still will be unable to warranty the work, as this product is designed to work in a cold water setting, like the wax ring.
With regard to not being provided a pricing breakdown, our pricing is based on the plumbing task completed. For instance, the cost to install a sump pump is the same whether the installation takes an hour or an hour and a half. This allows us to quote pricing prior to scheduling an appointment. We never want to appear as if we have hidden fees in our pricing.
We are a family owned company and we greatly value the satisfaction of our customers. We would welcome the opportunity to gain you back as a customer. Please call us back so we may install the part that you would prefer.