We used Chet for several years and were completely happy with his in-home service. In February, 2006, I let him take an antique oriental rug (9'X12') to clean and return. He cleaned it and returned it, but had used an assistant who had wrapped the rug wet before he sealed it in plastic. Chet came back about a month later and took the carpet, indicating he would return it within the week. We have not seen it. It is now November., 2006. I have called repeatedly to find out the status of the carpet, when I can expect it to be returned, and have even offered to come pick it up. Obviously, if it is destroyed, I need the rug to make an insurance claim. I have had no response and no return calls from the business voicemail. I am sorry to report that this experience means that I can never recommend his service.