Two years ago I had my property landscape designed and the installation of walkway and beds done by CL&D. While I LOVE the final product, I was disappointed by the poor customer service and lack of attention to detail.
The beds were made smaller than listed in the design, the design had the beds overcrowded, a rock bed was overlooked, a lamp post was moved without prior consent, an irrigation problem was created by the design plus other problems. Since the landscape designer continued to be rude to me in regards to fixing these problems, I contacted the owner via a certified letter. Days after receipt of the letter I had received NO phone call, so I contacted the owner myself by phone. He acknowledged receipt of the letter, made a rude comment about me being demanding and stated he wanted to get out of my project as fast as possible! When the project manager walked through my property he found all the mistakes I listed plus more without me pointing anything out! Everything was fixed and I now have a stunning garden. I expected more from a company that states "Our goal is to deliver quality, value and outstanding customer service!"
Pros: Great design, great crew and PM
Cons: Rude customer service by owner and designer