If you are looking for a good consistent restaurant this is the place for you. They are a chain and are located in major malls. I've been to one in Baltimore, Orlando and Boston.
Service is usually good, moderate prices. The menu is quite extensive, it's a mix of Italian, Mexican, American, Asian and others mixed in. For appetizers I recommend the Buffalo blasts and Corn tamale cakes, my personal favorite. For the main entree I've recently had a new add on "Crispy chicken costoletta", it was very good. Their portions are large, so I recommend going easy on the appetizers. Free refills on fountain drinks, don't get the ginger ale, it comes in bottles only (no refills)
For the piece de resistance, the main reasons I go are the desserts. Cheesecake made anyway you can imagine. It's really good, better than Juniors of Brooklyn, please leave some room for dessert, or take some home to enjoy later.