I am writing this review for anyone considering Charis Contractors LLC for roof repair or looking for Charis Contractor LLC reviews: Find someone else!
In mid-November I shopped around for quotes to replace my leaky roof. Charis Contractors representative David Wandel offered a higher price than some of the other contractors, but did offer the longest warranties. I mailed my contract and initial payment in on Nov.19th, and my check was cashed Nov. 24th. The contract stated Charis Contractors would complete my roof replacement in 1-2 weeks.
I heard nothing from Mr. Wandel until he showed up (unannounced!) at my house, walking on my roof the week of the 1st to "check measurements." (Isn't that what the consultation was for?) Moreover, I have a skylight above my shower, so showing up without warning was INAPPROPRIATE. When I called him on December 7th to find out why my roof replacement had not yet been scheduled, I found out that he had JUST ORDERED my skylights and the replacement was on hold TWO TO THREE WEEKS!!! That's MORE than A MONTH after I had signed!
Days later, STILL no one at Charis Contractors LLC has apologized to me for the delay, or acknowledged the blatant breach of contract. I was even willing to keep working with Charis on my roof replacement, but when I called and brought up their contractual obligations Mr. Wandel got every rude with me. No discount offer, no offers for future work, NO APOLOGY. That pushed me over the edge. I can find a contractor in Kent County who will provide better customer service, a better price, and most importantly MEET THEIR DEADLINES.
The nightmare with David Wandel and Charis Contractors LLC doesn't end there, though. When I contacted their office to cancel the job, I found out I would be charged OVER A THOUSAND DOLLARS to cancel A LATE JOB! Filing complaints with the BBB, MHIC, and am looking to take them to court.
Charis Contractors LLC and Charis Roofing:
Rude.
Unprofessional.
Show up at your HOME without WARNING
Wont get the job done on time.
more