I have a Sheltie that had benign tumors growing in his eyelids, causing him discomfort. I inqired as to what would be required to remedy the situation and I was given a price, and they stuck to that price. Additionally, Dennis Dugger, the specialist for eye surgery there, came out front and explained the entire procedure and what would be expected of me after the surgery. The explanation was given in terms that a layman could understand--he was NOT condescending and did not try talking 'over your head' in medical terminology. He was thorough in the explanation, including the suturing methods and suture materials used, as well as the care of the eyes and sutures during the healing process.