Cello's Charhouse Inc

This was by far the worst dining experience that I've ever encountered! I called far in advance to make reservations for a group of 13 people. I made it very clear that we wanted to be seated together. It was a farewell party and we did not want to be split up. I was told to tell every one to arrive at 5:15 pm to make sure that we were timely seated for the 5:30 pm serving. We arrived at the time requested but the door was locked with a ""closed"" sign hanging in the window. Needless to say I was a bit panicked since I was the person in charge and couldn't figure out what had gone wrong. I knocked on the door and at 5:30 pm the door was unlocked. We were NOT seated together and when we asked if we couldn't please move the two tables together (and it could have easily been done) they absolutely refused. The waiter was ""MORE"" than just rude! It got worse - not better. One of the couples was so set back by her rudeness that they decided to leave. It gets worse! The chef came out and announced that everyone needed to move their cars and park them in the opposite direction. Now let me further explain something This restaurant only seats a max of 30 people. The parking lot would easily hold 20+ cars and there was only a total of 23 people for the early seating. We weren't nicely asked but rather rudely demanded. Now 2 more couples decided the attitude of the waiter was simply unacceptable and so they also departed. Still the rudeness continued. Prior to my making reservations I read all the reviews and noticed that there were 2 negatives. This concerned me and I even discussed it with the person taking my reservations. Needless to say this whole experience was worse than a bad dream - it was a nightmere! The food was acceptable but the service was totally unacceptable. We live in a 55+ community and had this been a positive experience it would have been shared with many but unfortunately I don't think that will happen and rightfully so. Pros: Not much due to the rude service Cons: Unforgiveable rude service by the waiter/owner! more

My mother and I have been going to Cellos for years and will continue to even though I live in Orlando. We are always created cheerfully by the owners when we walk through the door! I would suggest making a reservations so not to miss out on the best restaurant in town! Pros: food and service are great! more

This small restaurant, is truly one of the nicest places in Tampa Bay to dine. The owners, Ellen and Sue are attentive the food is made fresh daily. more