I contacted them via phone to determine how to 'dispose of' about 500 CD's I haven't listened to in years (MP3 thing... :)) and the young man was quite helpful. When I showed up, I took 10 sets in for a 'test run,' if you will, the young 'lady' was quite "whatever, I don't really care" attitude based. She took my offering, placed it in a container #8 and said give them 10 minutes and check at the back counter. No problem. I mulled around for about 20 minutes and checked. Same girl, NOW at the back counter, said they couldn't use any of them, terrible shape etc... 1/2 were still in shrink wrap with the metallic seals, the others had just been opened and recorded to MP3 the night before. I did observe, she didn't even take the time to look at them. So I went elsewhere - CD Game Exchange on Lehigh Road, by UMD. NO PROBLEM there... huh!?!!?!
I also noticed CD Depot's prices were rather high for used product, especially compared to down the street. They do spend more on packaging and promotion, but that's the cost of doing business - not the cost of suppliers AND customers.
So, see Bud at CD Gameexchange. 301.887.1370, that's my opinion, and I'm sticking to it. I am sick and tired (sound like mom, huh!?) of poor customer service!