We have been clients of Castle Dental in Franklin, Tn. for more than 10 years. Until 6 months ago when the first of my 2 daughters had her regular scheduled 6 month cleaning. She is 24 and has flawless teeth and gums. She was told she had periodontal disease and would need deep cleaning. To make this long story short. My 2 daughters & my wife were all diagnosed with periodontal disease. I immediately read into this as a scam, and a corporate maneuver to spike numbers.
I in a matter of a few weeks afterward had my regular 6 month cleaning scheduled. When I arrived at the office the morning of my appointment I KNEW before I walked in the doors that I too would be diagnosed with the same. When I was seen, as you could guess, I was correct in my assumption. Politely I took it straight to the hygienist, the dentist and an assistant, and told them of my friends, family and acquaintances that have been given the same diagnosis. It seems if you are 18 or over and walk in the doors of Castle Dental, you should expect to be told you have PD.
Additionally, soon after my first daughter was diagnosed some friends told me of a radio ad they responded to for a $39.00 exam. When they visited Castle Dental they too were told their Child had PD. Castle refused to clean her teeth until she had the deep cleaning procedure. This was the first incident involving someone outside my family that had been diagnosed with PD. This confirmed my skepticism. Oh and by the way, a second opinion revealed no PD.
Now. Here lies the actual issue with this. We are insured, but insurance does not label this a necessary procedure and will not cover the procedure in its entirety. The deep cleaning procedure for all 4 quadrants costs about $498.00 after the co pay. Castle dental will not clean your teeth without this procedure. If you don’t have insurance to cover a co pay the amount will be over $1000.00. We are not given an option not to have the procedure. Our option is… find another Dentist if want your teeth cleaned. I think what we have here is what I call a Patient / client transfusion. Castle Dental is trying to extract money out of all of us; if we refuse to pay for this questionable procedure we don’t get service forcing us to find another Dentist. This makes room for new clients/patients for Castle to scam. My suggestion to anyone who reads this and finds themselves in a similar situation, kindly remind Castle Dental to expect a visit from Date Line NBC.