I must say that after dealing with so many unprofessional carpet cleaning companies, this branch of Chem-Dry has been the best. I use to get stuck waiting for my carpets to dry for days, and with them it only takes a few hours. Plus when they clean my carpets, I never have anything stains reappearing immediatly afterwards. They are a bit more in cost than the average joe steam cleaners, but it is worth every penny. Also if you have kids with allergies they have a treatment for that...and I'm not really sure what they use exactly, but I swear it works!