I came in the store looked at 2 tiles and was aggressively pushed to make a choice by the female sales woman named Angela, then she gave me a quote and a week later my husband came in and spoke with another sales person and was offered the same tile for $3,000 less!! Also, that sales person offered 200 square feet more of the tile and for the $3,000 lower price! Then, we purchased the deal through the 2nd sales person and were told the tile was bowed and it was $800 to switch tile brands or wait 3 months for the tile we wanted, meanwhile they already opened a credit line for us so then we selected another tile from the same company and it was damaged and then again another tile and it was damaged and in the end they convinced us that the 3rd set of tile was ""industry standard"" and to be installed you would not notice the damage, they installed it and you can see the damage and we never signed off on the job hoping they would redo/fix it and then they charged us the $10,000 to the credit card without our signature! No one calls us back and they don't care because the bank pays them and holds the liability so now we have to take them to the contractors board, file with the better business bureau and sue them for the tile we wanted i n the first place! Later we found out that the owner had so many issues he changed the company name and moved locations,,,,,,,,We also found out that a family runs it and so the female sales rep does/says whatever she feels w/no recourse because she is related to the owner. She was rude the 1st time I came in and so I left refusing to deal with her but because they had financing and we needed it we came back, so now we have to pay for damaged tile and the owner could care less. Apparently it is private record when a company has complaints with the contractors board and that is the problem because all contracts tell clients if they have a problem to file with them; when in reality you need to go to the Better Business Bureau because that is public record; although people don't know about it and so you google a company and see nothing when in reality if people knew where to go- the complaints would be public rather then private. I think it is insane that companies stay open in this town with the way they do business. This company is charging my credit card unauthorized and won't even return my phone calls to explain.