We had all the carpeting in our house done by them. When we were in the store, the man who assisted us was very knowledgeable and even pointed out some great deals to be had.
We purchased the carpet and arranged for them to come out and install it. They came and left a bubble in one room. When they came back to fix it, the were stretching it and they stretched it too far and it ripped. They had to put in a replacement piece. Now a couple years later you can see the line where the replacement piece is.
So they were nice and friendly and we got a good deal there but they did make a couple of mistakes.