Before making an appointment, I went in to the office and spoke with the receptionist, who happened to be the veterinarian's daughter. She was very busy, but handled the phone calls with patience, and gave me information on what I could expect as a client at that practice. I did decide to take my dog in for evaluation and treatment, and I really appreciate Dr. Martinez's handling of my elderly dog who has developed a few heath problems. He gave me sound advice and options on treatment possibilities and without pressuring me, suggested the best procedure to start with would be a blood test, which I agreed with. Once he reviewed the results, he asked if I would like a written estimate for the various options which I did; then he gave me loose time lines of the treatment procedures; and realistic outcome scenario possibilities. Dr. Martinez and his staff are very polite and respectful, and made sure to present all of the pertinent information I needed to make my decisions on my dog's care. I am so pleased to have found a new veterinarian to care for my pets.