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CarMax - 3 Reviews - 6801 E Frontage Rd, Overland Park, KS - Used Cars, Trucks & Vans Reviews - Phone (913) 384-6697
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CarMax

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6801 E Frontage Rd (at Find us on I-35, One mile south of Shawnee Mission Parkway.)
Overland Park, KS 66204
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(913) 384-6697
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Main categories:

Used Cars, Trucks & Vans

Related categories:

Automotive , Car Dealers

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CarMax - Overland Park, KS
CarMax - Overland Park, KS

Reviews

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Best

I had an excellent experience at Carmax. They don't sell used vehicles with frame damage or other problems like that. They don't pressure you into buying a car or buying one tha...

Worst

\r The sales people really don't know a whole lot about the cars they are selling- they literally will give a job to anyone who wants it. The SERVICE DEPARTMENT IS HORRIBLE! I ...

Editorial review from Citysearch 12/28/2013

I walked into Carmax on 1/1/11. My parents and I went into the dealership expecting to look at a Jeep Compass and purchase it the following day if we liked the car. The sales person Wm. Stacey Butts Senior Sales Consultant then put pressure on us to purchase the car on that day 1/1/11. We did not want to buy the car on that day because we would have to pay personal property tax for the year of 2011. The sales person then went and confirmed with his legal team that we would not have to pay taxes on the car if we purchased on 1/1/11. Throughout the sales process about 5 people told us that we would not have to pay personal property taxes - knowing we lived in Jackson County MO - saying they know Missouri laws since they are so close to the state line. We then believed they knew what they were talking about and we purchased the car on 1/1/11. We also had them handle getting my car tags. Then this year after still not receiving a tax bill, I went to the Jackson County Courthouse and they did charge me for 2011 personal property tax and late charges in the amount of $592. For some reason my car was not put into the system and that was another thing that I paid for that Carmax failed me on. Obviously, Carmax and its consultants don't care about the customer and only care about making sales by lying to customers. I would not recommend Carmax to anyone and feel extremely deceived. more

This is the Walmart of Car Dealerships 1/14/2009

\r The sales people really don't know a whole lot about the cars they are selling- they literally will give a job to anyone who wants it. The SERVICE DEPARTMENT IS HORRIBLE! I suggest not buying their warranty, which thank goodness we passed on it...because we had to use our 30 day free warranty and wow they do not communicate with the customers! Pros: Okay cars at a little lower price(not by much) Cons: OH MY- they seem to act like they sell in bulk so they could care less!! THEY RUSH WITH THE CLEANING OF THE CARS, Do no inspect their cars that well more

Very Good but no Service 11/21/2005

I love the car that I purchased at CarMax, and know other people who have had a great buying experience. I needed a few minor services throughout the first few months of buying my car. It took at least 3 weeks for me to get an appointment to drop my car off. And each time I had it there, it took at least 5 days before I received my car back. And... on top of it, the job wasn't done right, so I had to bring my car back again, and wait again. more

Excellent customer service 6/9/2005

I had an excellent experience at Carmax. They don't sell used vehicles with frame damage or other problems like that. They don't pressure you into buying a car or buying one that you don't want. The people in the business office are nice and helpful. If there is a problem, they do their best to make things better. PROS: lots of different cars on one lot and a kids room with ballpit CONS: waiting for available sales consultants during busy times more
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CarMax is America_'ss #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. Is your dream car at a CarMax across the country? No problem! You can ship a car from one CarMax store to another, with no obligation (fee may apply).

Owner Message

  • CarMax Quality Certified used cars

    We select the best
    We evaluate millions of cars every year, and our Buyers are trained to know what makes a car desirable and a great value.
    Only the best used cars are selected to become CarMax cars—just 1 in 3 that we evaluate meets our high standards for quality.

    We renew each car
    We invest time and money renewing every car so you don’t have to.
    Each undergoes 12 hours of reconditioning, on average, and passes a meticulous 125+ point inspection.

    We protect your investment
    We stand behind every car we sell.
    All of our used cars come with a 30-Day Limited Warranty* and 5-Day Money-Back Guarantee*, and you can enjoy added security when you purchase a MaxCare® Extended Service Plan.

    Visit carmax.com to see this and thousands more CarMax Quality Certified used cars online!

    *60-Day in CT, 90-Day in MA. See store for written details.

Editorial

  • In Short
    Instead of pushing for commission, each salesperson makes the same amount of money, so the sticker price really is the sticker price. Each of the 300-400 SUVs, vans, light trucks...

  • 12/11/2007 Provided by Citysearch

Additional information

  • Hours:

    Sun 12pm-7pm, Mon-Fri 10am-9pm, Sat 9am-9pm
  • Neighborhoods:

    Hawthorne Plaza
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