My husband and I arrived here at 8:50 p.m. on 7/2/10; well after the dinner rush. First we asked to change tables because ours was unsteady. The waitress arrived, never stating her name, took our drink order and returned after about 5 minutes. I had a certificate for a free entree w/the purchase of another which I gave to her when our order was placed. At 9:15 we finally received our soups and although good, my my husband's chowder was barely warm but he was too hungry to send it back. Ten minutes later she returned, took our bowls and it was 9:35 before we received our meal at which time I asked for a glass of water. My salad and my husband's seafood platter were average. By this time there was only one other table in our area with patrons. She came back 10 minutes later, apologized for the delay with the water stating she had been distracted. Her distraction was a lengthy conversation with the diners at the other table. When I received the bill I noticed I had been overcharged on my soup, not by much but still over the menu price. I went to the hostess about this, because the waitress was no where to be seen, and her response was ""There must have been a price increase because the amount in the computer is correct."" I pointed out the menu price and she hurried off to find a manager. He arrived, thanked me for pointing the error out to him and refunded my money; pretty much the only positive aspect to the entire evening. I debated about the tip, knowing that to leave nothing would only give her the impression I was cheap. I left $2.30 which was less than 10% of the bill and I tip at least 20%. She still probably thought I was cheap and perhaps it should only been 30 cents to make my point. I have a feeling that because I was not paying for one entree and ordered no alcohol, she decided she wouldn't be getting much of a tip anyway and we weren't worth her time.
Pros: Professional manager
Cons: Poor service
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