I have taken my two dogs to many doggy daycares in the different cities that we have lived in. We have been to FPI about a half dozen times so far. It was wonderful at first, the staff was nice and the dogs were very tired when they left. It was always very crowded which was a great sign. \r
The last time I went to pick my dogs up, another woman and I stood in the lobby for several minutes without the staff noticing we were there. We witnessed them pulling at the dogs collars (hard) and screaming at them to ""shut up"". The poor woman with me was boarding her dog for the weekend and was sick to leave her there after what we had witnessed.\r
After she left and the staff brought my dogs out, I asked them about the screaming and yanking of collars. They let me know that there was a dog who crated, very nasty and ""hated other dogs"", and they were screaming because they didn't want the little dogs to get hurt. This all makes sense, but the dogs that they were yanking at and screaming at were nowhere near the crates (where the ""mean"" dog was) like they claimed. \r
After expressing more concern, I was told, ""Dogs are like children, you have to raise your voice to get their attention"". I agree with this, if the situation calls for it. However, the dogs that we saw getting abused, in my opinion, were simply walking around the grounds.\r
As a dog lover, I am highly disappointed in FPI. I don't even care about the money, it's about how I saw the animals being treated. As mentioned, this is not the first (or second) doggy day care I have been to, so I do have places and staff to compare. I would not feel safe bringing my dogs back here. Everything looked great until they didn't know people were looking. The woman I was with who was boarding her dog was mortified to leave it there after what we saw. Proceed with caution.