I am perplexed, Dr. Call is extremely good, and professional, but twice now the front desk person has ""reprimanded"" me. So here's the deal, over the last 2 years, I have missed 2 appointments. This time I called 2 days ahead, and spoke with someone, today a scheduler tells me that no one got the call. She also said that now she fears making another appointment for me, so she will try to ""pencil"" me in.. Jennifer, the scheduler, said that it would be too risky to give me the 1/12 hour appointment, time.. I understand a late charge, although I should not get one since I CALLED TO CANCEL, but I have never had a professional reprimand me, and it has happened twice.. Last time they told me that this late charge and scolding might help me appreciate the Dr's valuable time. One more thing, twice, my husband and I have waited longer than an hour for our appointment. Talk about valuable time !!!! Is our time just not as important as his ??? I want to change dentists, cause it is sooooooooo awkward now to speak with their office. What to do!!!