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Caliber Collision Center - 2 Reviews - 6519 Cedar Springs Rd, Dallas, TX - Auto Repair & Service Reviews - Phone (214) 352-4041

Caliber Collision Center

6519 Cedar Springs Rd
Dallas, TX 75235
(214) 352-4041
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In August of 2010 the rear part of my car was hit by another vehicle while parked outside my house; the insurance suggested Caliber Collision. The nature of the impact required th...

Stay away... 7/1/2011

In August of 2010 the rear part of my car was hit by another vehicle while parked outside my house; the insurance suggested Caliber Collision. The nature of the impact required that the back tire in the passenger side was replaced; since I did not want to have an odd tired, I requested that both back tires were replaced and specifically demanded that the new tires were the same that what my vehicle had (Michelin). The work was done and I picked up my car. more

Bad Idea! 7/19/2010

I was struck by another vehicle and Caliber Collision was referred via my insurance. I had my car towed there. The tow truck ripped the bumper off of my car. Caliber Collision did not feel the need to call me and let me know about this incident that caused further damage and instead talked only to the tow company. After they did most of the aesthetic repairs, they discovered that there were further damages that they ""missed."" This added an extra several days to the repair of my car. When I finally got my car back, there were leftover pieces thrown in the back seat, they didn't put my antenna on (not sure why they took it off to begin with!), and the car was filthy. Black smudges and grease were all over the exterior AND interior of my car. The leather is stained with grease, oil, and I'm not even sure what else. There was a little metal piece that I asked the guy about when I returned my car to ask about all the parts in my car and he told me I would for sure need that part, and he wasn't sure why it wasn't on my car but I would definitely need to keep it because it was a very important part of wheel. When I went to pay for the car, they told me I only needed to pay my deductible- despite my telling them that my insurance had already sent my check. As it turns out, they finally realized they needed to collect that payment and badgered me with phone calls. They refused to let me mail a check and demanded I either drive all the way back out there or give them my card number over the phone. I would rather fix my car myself with a hot glue gun and a hammer than to ever return to this place. Pros: ... Cons: Extra time, not thorough, had to return, left my car filthy! more
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Owner Message

  • Founded in 1997, Caliber is a leader in changing the landscape of the collision repair industry. Caliber has pioneered significant customer service offerings, including a 24/7/365 customer service center and Caliber's Limited Lifetime Warranty on all repairs. Beginning in 1997 through today, Caliber has established 75 large-scale, professionally managed collision repair centers throughout California and Texas. Caliber Collision Centers invests heavily in its customer service and quality programs with a primary focus on providing best-in-industry customer satisfaction and delivering value to its customers. Consumers enjoy Caliber?s convenient locations, state-of-the-art repair centers, friendly and professional associates and outstanding repair quality.

    Caliber has developed a business model that ensures quality workmanship and reduced repair times. Caliber works with most insurance companies and takes the hassle out of the repair process for its customers. Caliber?s performance has earned the trust of tens of thousands of customers.

Additional information

  • Hours:

    Mon-Fri 7:30am-5:30pm
  • Neighborhoods:

    Northwest Dallas/Love Field