CJ Wilson Mazda

I've run a business for 14 years. I have never lost a customer, because I treat them with respect and always make wrongs right. Bassam doesn't share my vision. After being laughed at, lied too, and told I'd have to probably pay for an alignment and brake repairs, I walked into the service department to continue to purchase products and services, was denied that, and effectively ejected from the dealership. I have an 11 day old vehicle with under 100 miles and pre-paid over $1600 in dealer-specific services ranging from maintenance to paint sealing, which can't be refunded and am no longer able to use, because I am not welcome back after calmly presenting some very minor, correctable concerns on a new $32,000 vehicle I purchased in under 2 hours with no negotiation; I am the perfect customer and they threw me under a bus as soon as I signed the paperwork. The legality of this situation is simply mind-boggling. In the end, this means I paid $1,600 over invoice, which comes out to $1,200 over MSRP! After this experience, I don't believe there are any legitimate positive reviews of C.J. Wilson Mazda. I now suspect most of the sales team spends their spare time posting fake reviews. Ready all the reviews are from new Citysearch accounts or "Guest." I owned a Mazda in the 90's and I've owned a few Ford's since. I've never had a bad car buying experience, ever. Having made friends with employees of my neighborhood Ford dealer, in sales and service, I wanted to buy a car from them so much, but C.J. Wilson had the car I wanted, and I love the car, I just wish I'd bought it anywhere else. To forgive or recommend C.J. Wilson for Bassam's blatant unprofessionalism would be a blow to my integrity. As a business owner myself, I know this is precisely NOT how you operate a business. He treats his customers terrible, and his employees even worse. I see why Mazda struggles to capture the market share they deserve with their great vehicles. Dealerships like this. more

Worked with Bassam on a new Mazda 6 and he made the experience very easy. I would highly recommend this dealership to anyone buying a new car. From the General Manager (Eric) to the Finance guy (Yassim (sp?)) everyone was very helpful and knowledgeable. They actually made the experience fun and enjoyable. more

I received an oil change on my car. Was given excellent customer service by employees. I would recommend this dealership to all of my friends without hesitation. Also, the facility was spotless and most pleasing to the eye. The ladies restroom was also just as clean. Overall rating 5 GREAT I will definitely return for future service. more

My experience with this dealership and its entire staff has been exceptional. They have catered to my every need and provided royal treatment during the sales experience(s), as well as with each service visit. I was allowed to take the car I was interested in buying for a couple of days so that I could get a sense of how the cars(s) would accommodate my daily needs. The Mazda styling, performance and handling are great. And, in my opinion, these cars are an incredible value for the money. more

Everyone at the Autobarn was great to work with. Although I did not get the exact deal I was looking for, they offered me the best price by far compared to the other dealerships I went to. They were willing to work with me, so we got the deal done. I had contacted the Autobarn prior to visiting, and they were very prompt to answer my questions. There was a mixup when I went in to sign the papers on the payment we agreed on, but realizing it was their mistake they offered a very reasonable compromise. It was a good experience overall, and everyone I dealt with was very friendly. Compared to the other 3 times I have purchased a car, it was the best. more

Visited the dealership on two separate days when I was shopping for a Mazda 3 hatchback. Worked with Matt and Bassam who were very friendly, professional and didn't try to pressure me into a sale. The overall process from start to finish was quick and efficient. I am anticipating good service from the dealership in the future! more

The customer service that Matt provided to us was OUTSTANDING. I never felt as though I was being pressured into buying the car. He was very informative and showed me exactly how to work every detail. I will definitely refer this dealership. MATT ROCKS!!!! more

Great Service .. Great prices !!AutoBarn matched and beat my price from another local dealership and had the 2011 Tribute delivered overnight from an out-state dealer. Matt was an excellent sales person and his easy-going demeanor made what could have been a tense negotiation more like a casual exchange of view points. Autobarn was able to slightly beat the interest rate offered by the bank that was holding my current auto loan. There was little pressure on purchasing warranties and other extras once I indicated to the finance person that those options were not even going to be under consideration. This is my fifth auto purchase from AutoBarn Countryside and will definitely not be my last. more

Excellent customer service! I have purchased two cars in 13 months from them and could not be happier! They make you feel comfortable and aren't overly pushy. I would highly recommend checking them out if you are looking to purchase a vehicle. Definitely worth it!! more

I stopped by the Autobarn in Countryside (Mazda) to look at a Mazda 6 I Grand Touring. I had been shopping for a few weeks. Basam was wonderful! He had the car pulled up before I got to the dealership. We sat in the car and he went through most of the features and gave some great information on the car. We took the car for a test drive and loved the car. They had the best price for the most features I wanted in a car. They didn't even need to see my trade in to work with me. Basam and Eric worked with me until we had the right price without being aggressive. Had they been aggressive, I would have walked out and found a different dealership. Then Mo worked with us on the final financing. He was a little aggressive with the additional options, but we worked everything out sucessfully. I walked out extreemly impressed with the level of customer service and happy with my car. If that wasn't enough customer service, they had a party a month or so later so you could meet the service personel (Tom, Junior, Ralph) and ask any questions you may have with your car. I feel confident and comfortable coming to them for any service issues I need help with. A BIG THANK YOU TO THE AUTOBARN!!!! more

Our sales person was very friendly and helpful. We are Costco members and were utilizing their auto purchase program. George was very responsive to our initial inquiry and handled the transaction very smoothly and quickly. He was handling multiple customers, but always kept us informed as to the status of our paperwork and following up with the appropriate people. I would highly recommend him to anyone. more