Call me an idiot, but I keep going back... and EVERY TIME I have a bad experience!!!!!!!!!!! The professionals providing the services give great massages, facials, pedis, etc, but the front desk staff is a joke. They just can't seem to get it together, and they make it your fault... After waiting 30 minutes PAST my appointment time (should have been finished), I was told the computers were down and they didn't know I had an appt. I couldn't wait any longer because I had a sitter at my house, and wasn't willing to reschedule, but for my 'trouble', they offered me 10% off my NEXT visit!!! Seriously, you really think I'm coming back, for a whopping 10% off?!?!?! Don't waste your money, go to Dreamweaver (may not be the most beautiful spa in town, but the treat you like ROYALTY and are professional, prompt, and sweet)!!