I have both hired this company to manage my property and also rented from them in the past. They run a tight ship. I am always able to get ahold of someone to answer my questions. When I rented from them they were very strict with the deposit, which is what you want as a landlord now. But if you rent from them, make sure to document EVERY little blip in the apartment, because they will attempt to charge it to you when you leave.