We've used this company several times. The technicians here are reliable, and will do what is necessary to save you money. We had no idea that our parts on our refrigerator were still under warranty, but they made calls and the parts ended up being covered saving us quite a bit. If a problem can be fixed yourself, they will advise you over the phone before they take the appointment. The customer service has always been helpful and friendly, and the technicians are trustworthy and dependable. I highly recommend them.