Our security system needed checking due to the alarm going off for no reason the other day. This is the 1st "glitch" we have experienced in the 4 yrs. of having a contract with Safetouch. We were promptly given an appointment for a service pro to come and check our system. Reginald W.arrived exactly when the appointment was scheduled for. He inspected every contact in our home, checked every battery for each contact, as well as tested the entire system to make certain everything was working properly. He installed new batteries (over 15 of them!) which turned out to be the issue, and then made certain all contacts were functioning. All the while, Reginald was professional, knowledgeable, answered all of my questions, systematically explained what he was doing and why, and was consistently pleasant. I was extremely impressed with Reginald's expertise as well as with Safetouch Security Systems' wonderful service. Everything that was done today was free of charge, included in our yearly contract. I am both impressed and very pleased.