First, note the dates of the bad reviews, 2005, 2006, 2007, 2008 and 2009. The one in 2009 was given on Christmas Day. What do you expect at that time of year? Management is stressed out but rudeness is not acceptable any time.
We only recently began going to movies after many years. The seats were comfortable. Since everyone chooses to 'leave' their garbage for others to pick up, don't complain. I was definitely surprised at how clean it was after seeing what was left behind.
The ticket windows can be slow--sometimes, but that just means the movies selection is good.
We bought sodas and I asked for a medium, which was 20 to 24 ounces. I should have checked first. The server pleasantly gave us the small size and was gracious. That said a lot to me about the young employees. Management should appreciate them. They leave a very good impression.
The price is astronomical, but it is at any theatre. They make their money on concessions so those servers should be absolutely great! At least there is a place to go for movies - a time out for everybody. It's better than buying the movies to watch at home.
The R-E-A-L issue for us is the volume. It is overpowering. We almost left due to it. Honestly, it is so high that it is in the range of ear drum damage. Can something be done, like 15% decrease even? Nothing less than 25% would be acceptable.
Overall, I was pleased---but will definitely take into account how loud the volume is. It will limit the number of times we go and the high action movies, well forget those.