I asked for blonde & red-ish brown highlights in my brown hair and I ended up getting almost a whole head-full of fried, white-blond hair, with red-ish brown roots. The girl left the bleach foils on some parts of my hair for appoximately 3 hours & she had squirted a liquidy red-ish brown color on my head between the foils, which ran all over my scalp, resulting in red roots & color bleeding onto the blonde hair. Then after it was washed & conditioned, she began to comb out my hair & chunks of hair were coming out. My hair was literally chemically melted in some areas. I tried to remain calm, but I just wanted to run out of there crying. I was then charged over $200 dollars basically to have my hair damaged. The best part of this story is that after a week of crying & not wanting to go anywhere in public, I decided to go back and ask if I could have some kind of a refund or have somone fix it. A different girl looked at it and told me what needed to be done to fix it, and then said because I waited longer than a week, I would have to be charged to have it fixed. At that point, I was like "ok", because I needed it fixed bad. Then later, I thought it over & talked to other people and they told me that no way should I have to give them more money after they screwed up in the first place. So I went elsewhere & it looks a lot better now.
Cons: Over-priced, inexperienced staff