Requested service on Thursday, came on following Tuesday. They DO NOT give free estimate, so the plumber took some measurement (drain line that I need to replace), spend about 10minute and demanded a $50.00 Fee. I paid, and plumber say he will come back next day with all the material first thing in the morning. He even checked with the dispatch to confirm he did not have job site to go to 8AM next day. Wednesday morning, 8AM, no one show up, 8:30, no one show up,At 8:55, I decided to call and see what happened, the dispatch (joyce?) told me the plumber had OVER-SLEPT, and she had also OVER-SLEPT. I asked her how far the plumber live and how soon can he get really, she did not know and suggested me to go find another plumber. I told her I want my $50 back, she said no and stated ""I don't need to be yell at in the morning, go find another plumber, or you can call back to talk to the owner, her name is Mary and she will be in at 3:30"" , then she hang up the phone.
They just don't care, you can not get any business these day with this kind of customer service. This is not the first time I use them, but I totally lost all faith in this company.