Nothing good about this store.
Although, the one older lady employee helping my daughter try on dresses, was nice. The others need to take customer relation/business courses, particularly the younger manager. After some negotiating, the owner finally realized it was best, in all fairness to let me return the dress. The purchase had been made 45 minutes prior.
The dressing room there was terribly crowded, my daughter just wanted to get out of there, and try the dress on at home. We were told by the nice lady helping us out that we had 7 days to return the dress. My daughter did not like and also felt uncomfortable that the manager kept calling her ""love"". It just felt so insincere. Have heard other friends of my daughters say the same thing; they didn't like it either.
Those Swedes, the Nordstom's, are one great example/role models for us all, where happy smiles are in, and where the customer is treated fairly, and ""comes first"". ...So essential for any good successful business today, especially during these competitive rough economic times.
Luckily we found ""the perfect dress"" elsewhere, so much better quality and $$'s less. It was completely perfect, and fit my daughter to a tee. Absolutely gorgeous!! Many kudos to this other dress shop we stumbled upon. It was perfect in every way; the two young gals(employees) there were excellent A+ shining examples of kindness. The changing room was large and uncrowded. We felt so special in this particular boutique; what a relief that was...in comparison to this very unhappy earlier experience at Samila's.
Thank you for allowing me to express my story here. I'm a person that says it exactly how it is. Somehow we all go forth and learn from each other, and I think that we did. Above all, and in the end, fairness and kindness really do matter...