I recently brought 2 vintage watches in for estimates & when I picked them up found they had cut one of the leather bands (I imagine the tool used to remove the watch back slipped) & didn't even mention it. I noticed it after I left. Had they told me they did it, I would have said okay -accidents happen - but not mentioning it when they knew they did it is not acceptable.
I am glad I took my watches to another shop (estimates were high for the repair) - because if they do that damage to a leather band - what damage might they do to my valuable vintage watches?
Cons: Damage your items