Although we have loved Dale's Train Station in the past, Dale and his staff completely ignored request for train parts and special items from me. In total, probably about $350+ of parts needed. His shop is VERY cool, and he has a lot of Lionel for sale, but I am not impressed with the customer service. I followed his advice to send a parts list via email so as to not take up too much of his time in store. Three weeks go by,no reply, no help from the staff that answered the phone when following up with inquiries, they mentioned how busy they were, I was told the repair guy would be in at a certain hour to inquire, but it never happened. I was just surprised that I could not even BUY anything from them, in this economy isn't any business good business? Bottom line: if you are trying to take care of special needs with model locomotives, getting parts to repair trains, go elsewhere. Like trainz website out of AZ. We would have gladly given Dale the local business if he had time for us.