Joe Beagley was friendly, knowledgeable, & listened to our needs and desires. He helped us identify the best digital keyboard for us, and we got it on sale at an excellent value. The one we wanted was in stock, and was delivered the next business day. We had a great experience, and pleased. There even seems to be an almost ivory feel to the keyboard, as well as a sense of touch and sound as if it nearly were a grand piano. I am amazed and happy.