I went to the Millvale Ave PepBoys to get a regular maintenance inspection on my car. My car had a couple of extra noises from the engine. I also wanted to get the centre rear view mirror attached - they just had to glue it back to the windscreen. The guy who took in my car was quite courteous and seemed knowledgeable. I told him do a regular maintenance (oil, filter change), inspect the noise problem, and also glue the mirror back. He estimated that gluing the mirror should cost something less than $10.
Later, they call and tell me that the car is ready to be picked up. I go to the counter and ask the clerk (a different one) if they figured out the source of the car noise. He didn't know anything about it at all. The mechanic hadn't looked into that! Then, I see that they had charged $18 for fixing the mirror. I didn't complain and I just paid the amount. However, upon entering my car, I found they hadn't fixed the mirror at all - it was lying where I had left it. I went back to the store, and the clerk told me some BS about why only the mirror base plate was glued to the glass and we have to wait 24hrs to fix the mirror to the base plate. The truth - they didn't even fix the base plate and it takes 15 min for the glue to set, not 24 hrs (It is called super glue for a reason). I showed him that they didn't fix anything, and got my $18 refunded. Then I went to Autozone, bought a mirror attachment kit ($3) and did it by myself.
To summarise, this PepBoys didn't fix half the problems I complained about. Their prices are rip-off (labour is $90 per hour!), and worse - they invoice your for things they don't do.
Cons: poor service, no information or recommendations given to customer after repairs