Copykom Incorporated

We have been doing business with Copykom for nearly 10 years. They have always been very responsive. We had a flood in our office about 2 years ago, Copykom brought us a loaner copiers out as soon as our office dried out. Their correct phone number is 847-635-0928. Pros: Excellent service Cons: You do have to leave a message for service more

Our business had been leasing copiers from CopyKom for the last 4 years and they are getting worse and worse every day. There is no live person to talk to whenever you call for service, clients have to leave messages and hope that someone listens to them). We have to wait for service appointments for weeks, and in the meantime have to pay Kinko's to make copies for us. And the worst thing is that Copykom leased us another copier instead of the one we had earlier (better machine with more capacity), but they never canceled our old lease so we have to pay for the 2 machines (the new one and the one we no longer have). Copykom promised to reimburse us for the old machine lease payments, but getting those reimbursement checks from Copykom is like pulling teeth. My opinion of this company is very low, I would not recommend anyone to deal with Copykom. Pros: Can't think of any Cons: Non-existing customer service, hard to get them to repair broken equipment more