Best Home Cleaning Systems

For many years we used a carpet cleaning company that went out of business last year. I saw a flyer for Best Home Systems in a mailer, and decided they couldn't be any worse than the company I'd randomly chosen a few months before: The workers showed up drunk and stank of body odor and cigarettes, then left half of their equipment and bottles at my house. Anyway, the bar was very low. Best Home Systems sent Jose, a very professional and friendly tech, to my home. About a hour into him cleaning the carpets I heard a crash and the sound of broken glass from downstairs. I rushed downstairs to find Jose on the ground, and the caramel-colored glass from my lamp broken. Although I was more worried about Jose being hurt than the lamp, I was still a little irritated inside; the last time the lamp broke a few years before, it took me four months and $150 to find replacement glass and have it shipped to me. Jose apologized profusely and promised to take care of it. He finished up the job of cleaning the carpets and a loveseat and left with a sample of the glass in-hand. Two hours later I received a call from the owner of Best saying that the lamp glass had been replaced, and would I be home later for a technician to drive it over? I couldn't believe it! True to his word, I arrived home later that evening and the replacement glass was sitting on the porch. I consider the whole accident a very fortuitous event--I found an excellent carpet cleaning company AND a local glass shop for when I break the lamp the next time. :) more

This company was supposed to perform a complete check and tune of my furnace as advertised in a coupon mailer. When the technician arrived he was there 5 minutes and was on his cell phone the entire time. I asked to have a different technician come out and was promised an appointment, but got a call 15 minutes into my appontment time that no one was coming. I asked for my money back because I didn't believe the original technician 'checked' anything at all. The operations manager, Steve, refused and when I told him I would file a complaint with the BBB, all I got was a sarcastic retort. I have gotten no response from the company owner after repeated attempts to get in touch with him and get my money back. Cons: lazy technician, horrible customer service more

I found them in the Verizon Yellow pages, which had a coupon for 30% off. ""Chris"" cleaned 2 couches and took his time. He did a PHOENOMINAL job. I'll be using BEST from now on. more

Best home cleaning systems did the annual cleaning of my furnace. They did not know what they were doing and damaged the main contol board in my furnace this caused the Electronic Air cleaner to not work which then led to the whole furnace failing. I just paid the repairman from Bell plumbing and Heating $660 to fix it. Cons: Did not know what they were doing, Tried to sell me a repair for something that was not broken more

To the people involved with best home cleaning, I would like to say ; I have never been more satified with anyone.MY WIFE AND I WOULD LIKE TO THANK YOU for the great job. the tech you sent (ERIC GRIFFIS) was the best we have ever had the pleasure to meet. He is very professional and thorough. We both feel this is the best furnance/duct/carpet cleaning we have ever had done to our home. we would highly recommend best home to anyone,(especially if all your techs are like ERIC) more