Anthony's Shoe Repair

Really upset about my experience here. I brought in a few purses and boots to get redone. I had asked for the zipper to be replaced, and as an afterthought I had the heels redone, and new zipper clasps, key point being an after thought, since I was there might as well do it all. The guy even said to me, well replacing the zipper is kind of pricey, I said fine, I just want to get these fixed. Got them home and the zipper was not fixed, I brought it back in and told them. The guy then said oh ya well we didn't discuss that, that money that was charged was for conditioning them, and the zipper clasps, which I would not have brought in and spent money on. I didn't want them conditioned, and even declined it when he asked in the first place as I wanted the worn look they had. I would have been happy to pay even more to have the zipper fixed in the first place, but not after I just spent a bunch of money on stuff that I wouldn't have. Then everyone's attitude was ""Oh well"" Pay more now. It wasn't about the mistake because I understand that happens, it was the principle of none of them cared that they made an error. The sad thing is that I am at a local business who had lots of good word of mouth to spread to them, and now it will not be the same when I am asked for recommendations. Um ya, I think I will just go ahead and give someone else my business now. more

If I could give 0 stars I would. I bought a brand new pair of Louboutins and took them in still in the box for protective red soles. I picked the shoes up and paid for the red soles, but noticed a pen mark on one of the shoes when I got home. I had never worn the shoes, and the only place the shoes had been since purchasing them was at Anthony's. I quickly took the shoes back in and they basically denied that they used pens and therefore were not in any way responsible for ruining a brand new pair of Louboutins (meanwhile, there were pens on the countertop and they do use pens when they write out tickets). They attempted to remove the stain but told me it was permanent and wouldn't come out. They were very unsympathetic and didn't even offer to refund the money I paid for the soles. So, I basically paid them $35 to ruin a $750 pair of shoes. I wouldn't trust these people with anything of any value. more