They are outrageously over-priced but mostly very disorganized, under staffed both with experienced technicians and competent office staff. MaryAnn seemed to stay confused and the technicians kept changing & missing the appointments. Rock would not call me as requested, he had to return several times and missed every scheduled appointment. Once after waiting an hour for him to show I called for status, the office said he was just leaving the office now, but when I spoke to him just an hour prior he was on the other side of Columbia, headed directly to me. So he instead of coming here as he stated, he went to the office without bothering to tell me of the further delay.
The job costs were outrageous. It was explained to me that the labor prices are set by the national corporation but that the parts were marked up at the technicians discretion and since they are commission based, the parts are marked up over twice what they are when purchased at Lowes. Last the owners seem very quick to get hostile and do not listen or take customer complaints seriously. They assume I want something for nothing when I have paid HUNDREDS of dollars for services that need constant follow-up, as each time a new part is added with a marked up cost. They do tell me that if its a call-back issue there is thankfully no charge but there are always additional parts. Most importantly, everytime they don't finish, I must take time off work and miss pay! So they cost me salary & continue to find things to overcharge me for. Overall the are over priced, unprofessional & unorganized. Non-Corporate plumbing companies are cheaper and don't overcharge to balance out high franchise fees.
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