I gather that Meri the stylist is great, but this salon is disorganized and I was treated horribly by the blonde stylist who never even gave me her name.
First visit in July: Thomas cut my hair, made me feel great, and told me to come back in September.
I'm busy and disorganized when it comes to cuts, so I came in October with horrible ends and a 'do that was completely out of shape. I asked if I could be seen immediately, and since there are really no records of clients, I was put in with the blonde stylist instead of Thomas. I asked her name but she never really responded, and I chalked it up to a language barrier(?).
I told her I want to eventually grow out my hair, but it needs to be reshaped and cleaned up. I even stressed that there is no rush on growing my hair out entirely, so she could take off what she needed to.
I watched quizzically as she snipped off the *very tips* of blocks of hair, but since it was wet figured that she was cleaning it up appropriately. She barely did anything to my hair. After ~20 minutes of ""trimming"" she blow-dried it, and gave me this bizarre '50s-something flip-do, entirely inappropriate for a 30-year-old Asian woman.
I had to run to a meeting, so didn't raise my concerns and left, pulling my hair into a ponytail once on the street. The next day I left town for a week.
Upon my return, a friend staying with me wanted a wash and blow-dry. I offered to take her to Meri and thought I'd ask about the cut. (Pictures from my week away made it clearly visible that I had not been given a proper trim --People even commented I needed a haircut!)
I walked in, asked the woman about the trim, and she began to argue with me. She kept insisting I didn't know what a good cut looked like, and it was a good cut... Also informed me that if I wanted to grow my hair out, I shouldn't cut anything off. So why then was she so willing to take my money to do absolutely nothing?
To make matters worse, Thomas and his client began laughing at the whole scene.
Horrible customer service, horrible management, and I'm headed to the BBB.