Two years ago, the lady and I started looking at potential engagement rings. For two years, we visited almost every jeweler in Nashville and Atlanta and never found exactly what she was looking for. ShanCo, Solomon Bos, all the mall chains, and even local independent stores all treated us like we were just a sale. ShaneCo and Jarred tried to rip us off ( $10K for a 1.01 SI2, not including the setting)! Please contact me if you want to know all the tricks these places pulled on us. Needless to say we were very skeptical when we walked into Palas but that changed almost immediately. Palas mostly displays unique handmade Jewelry in the store but don't let that fool you as they will find you the jewelry you want. The ladies who work here are amazing and patient and very knowledgeable but never arrogant or pushy. They worked with us and found exactly what the lady was looking for. Other places tried to push what they had in store or in stock on us and we never found exactly what she wanted. But at Palas, the owner Angela sat down with us and customized our ring exactly how we wanted it. She even let us see the diamonds in natural sunlight, bringing out their true beauty. The best part for me, the QUALITY of the diamond exceeded the PRICE! We got a higher quality diamond with better scintillation in a better setting (and bigger!) 30% less than what everyone else wanted. Their customer service is 5 star and can't be beat. We found the perfect ring and cannot praise Palas enough. I am recommending this jeweler to everyone I know ans ask anyone who is shopping for diamonds or an engagement ring to please contact me for more info. 1500 words in not enough to explain all the tricks and bad service we received nor enough to explain how we are ecstatic about our purchase at Palas. They have defiantly secured our business. Thanks so much to the ladies at Palas!
UPDATE: 2/6/12 - Since my first review in 2008, I have continued to rely on Palas and they continue to provide amazing results. Wanted a diamond pendant necklace for my bride-to-be at our wedding and the ladies at Palas went above and beyond to help me. Not only did they calm me down (as it was 2 days before THE day) and make me feel 100% comfortable, they also shocked me by remembering us from the year before and assisted me in choosing the perfect necklace. I really like how the Palas staff never tries to ""sell"" you anything. They listened, asked questions, and made conversation about me and my wife outside of the business transaction. The ladies have a completely different style and taste than my wife, yet, they helped me choose a necklace that my wife wears all the time. After the wedding, my wife brought some flower petals from her bouquet to Palas where they dried, preserved, and created a unique hand made necklace that my wife also wears all the time.
It is so nice to know that I have Palas to help me in the future. My wife's graduating from graduate school in the near future so I will be visiting Palas very soon...
Pros: Best Service, Prices, Quality, and Value. The Perfect Custom Ring.
Cons: Limited warrenty but you should cover your diamonds with insurance anyway.