I've heard this particular hotel was great from some of my sources, so my friends and I drove half hour away from where we were visiting just to have the same experience. We were all coming from Oregon. Feeling exhausted and ready to settle into our rooms, we were greeted by the front desk. Then man takes a second look at me and questioned my age. I didn't think anything of it so I told him I'm 19. He asked me if I'll be accompanied by someone over the age of 21. I told him no...we're all 19-20 and there's 4 of us and we have a reservation. He told me that for this hotel, you cannot purchase rooms if you're a minor. No where on their website states that information. No hotel has ever told me that before...I was becoming angry. He then continued with questions. He asked if I had any family or friends around WA. He said he doesn't want me throwing a party and being loud. He accused us as being loud, party kids. He wanted me to promise him we'll be quiet and not take over the pool. He told me since we're from Portland, he'll let us stay. I walked out feeling outraged and we drove off. I called and canceled my reservation. I will never go back to this hotel, ever. We went elsewhere to the Comfort Inn at Federal Way. I've stayed there a few times and the staff and my stay has always been the same...extremely pleasent and nice. Comfort Inn in Kent, WA has poor customer service.
Cons: Rude Staff.