Smith Auto Service inc

I agree with the review posted 4-17-2009. Nothing has improved over the years. Mechanical service is good but the customer service and attitude of the owner Mr. Smith is horrible. He blames the customers for defective parts that he installs and makes a scene in front of his employees and customers as well. My mother was recently there for a dead battery and Mr. Smith came out of his office screaming at her for not keeping the battery charged by driving the car more often. He went on and on ranting and yelling at her until she was amost in tears. If he had checked his records, he would have seen that he had installed the battery 5 years ago and it was at the end of its life and not my mothers fault. Then the battery he put into her truck had a dead cell and again he yelled at her for the failed battery and made her feel embarrased in front of other customers and staff. I had planned to start going back to him after my factory warranty runs out on my new vehicle but I will not be going back and neither will my mother. Both of us have been long-time customers of Smith but no more. We will be going to Chapman from now on. Glad Mr. Smith has plenty of business that he can afford to be very rude to customers and run them away. The rest of the staff there seems to care but the owner, of all people, does not seem interested in keeping repeat customers. more

As a newcomer to Richmond in the mid 80s a friend recommended Smith Auto Service as one of the best auto mechanic shops in the area. My friend sold used autos for a franchised auto dealer and frequently, before buying a car, his clients would insist that the vehicle be checked out by Smith Auto. This happened so frequently that he eventually became one of Smith more

This place makes you feel like they are doing you a favor and because of the economy (people are keeping cars longer) they have build their clientel and don't treat customers with the level of respect that they deserve when it comes to spending their money for a service at this place. A staff member was having a bad day and because I simply asked what time did she think my car would be ready (a normal question) she got very smart with me and told me about how many other customers' vehicles they have and she couldn't give me no glue of time. I said no problem was just asking and before I could go and get my personal belongings out of my car she had went and got the owner Mr. Smith himself. He was even more rude than the staff member and told me that he didn't need my business and if have to pester his staff about what time my car would be ready I can take my business else where. Very, very rude! I even tried to explain to him that I was only inquiring so that I could line up a ride but none of what I said matter. this man made me feel like two cents and that I should be happy to have them service my car. No one should be treated this way. Please don't waste your time with such rude people. His assistant totally lied on me to him and he was oblivious and did not care what I said, but totally embarrassed me and told me to basically disappear. This has got to be the worst customer service I have ever experienced in my life. I didn't deserve it and no one does simply because they are too busy to keep up with the demands of their business. Cons: Staff does not make you feel welcome at all more