As the owner of this company, it is a bit saddening to see postings like these. There often are no real excuses for things to slip through the cracks and cause this kind of frustration.
Keeping a small business in operation in what has been a horrible economic time, let alone growing it is harder than anyone could ever imagine. In August of 2007 I opened my first store being only a 1,000 square feet and with $12 left in my account. I worked 7 days a week for over a year with no employees, no accounting department, nobody to run my errands, keep up on service, etc. I did what I knew best, and how I built over 12 years of referrals and repeat customers....through service.
I now have 2 growing companies, with near 50 amazing employees, and thousands of happy customers. As a company, in 3 years of business, have donated over $200,000 to local schools, and various local and regional charities. I have been blessed to have received countless industry press articles, local rave reviews, and have been voted "Best of the East Bay" by Diablo Magazine, and it's readers. We offer price matching, and a convenient 90 day no questions asked return policy. We bend over backwards for those who support us, and we have over 300 vendors to deal with from day to day. Out of this many relationships, there will always be bumps in the road.
So again, I can't give excuses for some missteps that should never have happened. The only thing I can say is that as a small business grows into a larger corporation, things change. I was not prepared with the initial growth demand, but have since aligned myself with the most qualified team possible to continue to better serve our customers better than our industry peers.
I invite you to come in to any gbop or Geoffrey Scott store and test out the customer experience.