Classic Bmw

This place has a high employee turn-over rate and poor service. The "service advisers" are ignorant about working on cars. I had to explain to the idiot what a PCV valve is, and show him a picture of it. He proceeded to have all kinds of work done to my car that I had expressly told him not to do, and after 5 days, he said my car was ready. I discovered they had not replaced the PCV valve, which was the primary reason I had brought it in. This is after he had told me they HAD replaced it. I was out $2500 and still my car ran like crap. He offered to do the PCV valve if I brought it back for the "cost" of the part only, for $189.00. This is a part that can be had for $35.00. They ripped me off so much for the other stuff, this should have been done for free, because they screwed up. It was a 2 hour trip to go there. I will never go back to this place again. more

To the review before mine: Yeah right! Obviously you are an employee of the dealership. Here's a review from a real customer (me): I am not the first to say this nor will I be the last. Classic BMW has horrible service! Moving their dealership from Richardson to Plano and a change of staff did not help. The latest stint occurred in January 2011. My friend is a consultant and is only in town for about 1.5 days out of the week, if that. I was doing her a favor by bringing in her 135i for service. I booked the appointment and requested for a BMW 3 series loaner. Everything was fine until it was time to pick up the loaner. Rachel Müller turned the experience to hell. Here I am, taking time off from work to drive from near the DFW airport to Plano to hand off the car and she decides to tell me I can't have a BMW loaner. The reason? Because I'm not the owner of the 135i. Do you know how silly you sound? I did not have any problems with other BMW dealerships. I then go on to explain in detail about the situation and how I'm going to put less than 2 miles to drop off the loaner car at the 135i owner's house. Appealing to Rachel's conscience didn't work. It wasn't existent. She went on and on about "it's our policy". I'm sorry but there are no rules in customer service. Everyone, especially in your industry, should know that. There are always going to be situations where the "policies" need to be bent to keep a customer happy. Then she scoffs at my insurance card which shows that I drive a 2010 Civic sedan. Wow... look me up on the BMW forums before passing judgment. I'll be nice for the review here and save the details for other forums. more