Chickasaw Electric Co-Op

I cannot think of enough negative adjectives to describe this company. Rude, hostile, unhelpful, lazy, terrible, mean...would be a good start. Every time I have had to call them for anything, they always have an horrible attitude until they can tell you something bad about your account, which seems to cheer them up. Having moved from Memphis, I was looking forward to the small town hospitality. They make MLG&W seem like a breath of fresh air. If you live in Memphis, you'll understand just how much the previous statement means. Unfortunately - the electric monopoly as it is, there nothing you can do about it and they know that, so they could care less. By the way - none of my calls have ever been to complain or because of delinquent accounts. more

It's not a huge company so there are limits as to who may pick up the phone in Customer Service. I've spoken to two different women. Both prejudged my needs and immediately started in with an ugly attitude. They sound as if every phone call is a complaint and a protest of too high electric charges so much so that they're unable to even hear what I've asked them for. I had a legitimate question. What are these charges in this column of my bill? Instead of answering me, she chose to blast back with something to the effect of ""that's how it's done and you will have to pay it."" Whoa! I HAD to say, ""Look...I'm not complaining and I'm not threatening to withhold payment or anything, I'm just asking a simple question and I'd like an answer, please."" They sound like some burned out and used up government employees. They are curt, condescending and flat out rude. Pros: Local, They answer their phones Cons: Bad first impression due to rude telephone staff more