Koch's Bakery

I WOULD GIVE NO STARS AND REPORT THAT MAN TO THE POLICE IF I COULD! sent hubby to pick up the birthday cake for the party that day. i called when hubby showed me the amount he was charged. i said it was more than the amount i was quoted. the lady had made a mistake when she quoted me and put her ""manager"" on the phone who said i could bring the cake back. it was 2 hrs until the party so i declined. he said i was trying to steal from them, HE BELITTLED ME, HE WOLDN'T LET NE SPEAK OR FINISH A SENTENCE THEN HE HUNG UP ON ME. he told me that i should have known the price was wrong. (what?!) a simple ""no, your out of luck"" would have sufficed. i wrote the ""owner"" and told him the story and how that man left me in tears! and that if that man had a woman in his life that he treated that way, then he was an abuser and she needed help. i then said if he was actually the person who spoke to me that he should be ashamed of himself. i got no response. i'm telling everyone i know to stay away! more

I sent out of town guests to Koch’s Bakery for a dozen donuts and they were accidently overcharged. When they caught the mistake and asked for a refund, they were literally accused of stealing and asked to leave the store! I was appalled at how my guests were treated and called the store and spoke with the owner. When I asked about her customer service I was told to, “Shut up and listen to the other side of the story!”\r Beware when visiting Koch’s: The customer is not right; the customer is expendable. \r more